Robocallers and scammers have increasingly been spoofing, or altering, their outbound caller ID to mask their identity or appear as though their call is coming from a legitimate source to deceive unsuspecting subscribers.
These spoofed calls are usually malicious attempts to sell products or services without subscriber consent, or to take money from the receiver – referred to as fraudulent robocalling.
In 2019, users in the United States experienced close to 60 billion fraudulent robocalls, causing subscribers to stop answering their phone unless the caller ID was from a reputable party. This has been destroying the trust in voice communications, as well as the reputation of legitimate businesses trying to reach their customers.
The Federal Communications Commission (FCC) created an industry-wide initiative to require all telecommunications service providers to incorporate a new technology standard named STIR (Secure Telephony Identity Revisited) and SHAKEN (Secure Handling of Asserted Information Using Tokens). This implementation aims to ensure that calling numbers are not spoofed, reducing fraudulent robocalls.
All service providers have until June 30, 2021 to implement the STIR standard within their networks, in accordance with the TRACED ACT.
Sangoma (formerly VoIP Innovations) is working on becoming compliant with STIR/SHAKEN regulations and will be interoperable with all the major carriers, which means your phone calls will never be blocked due to improper caller ID validation and fraudulent robocalls will be minimized.
By consolidating your VoIP termination and phone number needs on Sangoma’s voice network, you can assure STIR/SHAKEN compliance for your business in the near future. All of your organization’s outbound calls over our network will be signed with full attestation, reducing the likelihood of your calls being blocked by a terminating carrier.