Communications Platform as a service is a term that is becoming more popular every day. What it is, is a cloud-based platform that enables developers to embed real-time communication features directly into applications to create customized workflows. This technology is changing the way we do business by making it quick and easy to develop services and then scale them quickly.
This page will discuss the many aspects of CPaaS and how it can be leveraged for your business. You’ll get a better understanding of how CPaaS works, how it can be used across many verticals, and then we’ll get into some practical application.
CPaaS, or Communications Platform as a Service, is a technology that allows developer to easily build services and applications using real-time communication features such as voice, video, chat, and SMS.
Communications Platform as a Service (CPaaS)—a market expected to grow from $400 million in 2015 to over $8 billion by 2019—is entirely changing the game by allowing virtually anyone to create custom communication applications. So, how can brands use CPaaS to better compete and improve? Continue reading for our five go-to strategies.
Communications Platform as a Service (CPaaS) has revolutionized the way organizations communicate and develop new services. Long gone are the days of waiting for vendors to roll out new proprietary solutions, or needing to invest in costly technology to simply add new services. CPaaS offers a ready-to-use development environment in which anyone can create custom communication applications.
Communication is more critical than ever for the modern enterprise. It’s what drives deeper customer relationships, more meaningful partnerships and internal productivity. How this communication is enabled, however, can drastically vary. Let’s look at two of today’s most popular delivery models—Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS)—and explore the key differences between each.
We acquired the programmable communications API platform developed by Apidaze in 2017. With that acquisition, came a host of new services that we could offer to their customers. Services such as Voice, Rest APIs, WebRTC SDK and SMS are all designed to empower customers to easily create their own communications apps on our platform.
Many companies are launching into the CPaaS boom, but what makes us different is that we were the first wholesale provider to offer white label programmable network APIs. We have given our customers the tools to create custom network-based applications and integrations that are unique to their specific business processes.
Today’s world of hospitality looks nothing like it did 20, 10 or even 5 years ago. We now live in an era where guests can automatically control in-room and amenity services; where conversations with staff can be initiated anytime, anywhere with just the touch of a finger; where hotels can integrate dynamic new touchpoints that drive more memorable moments.
In today’s tech-driven world, the role of the financial service provider (FSP) has drastically changed. Consider that in the U.S. alone, nearly half of consumers want robo-advice from their banks. Industry leaders like Bank of America are now developing completely automated branches that enable customers to engage with off-site tellers. One-third of millennials believe they won’t even need a bank in five years.
Perhaps no other industry can benefit from communication-enablement as much as healthcare. Think about it: in almost every patient study, general expectations are communication-focused. For example, there’s the need to be listened to, to receive clear explanations and instructions, and for better scheduling and time management. These are all realistic expectations, and they can be instantly enhanced using CPaaS.
In many ways, it can be argued that the citizen experience is the most critical customer experience of all. The way local, state and federal government agencies interact, serve and protect is of the utmost importance, and yet there is so much room for improvement. In fact, recent research shows government to be rated as the No. 1 industry with the worst customer service.
Bank of America, AirBNB, Coca-Cola, Comcast, and many more!
The functionality offered with CPaaS solutions includes:
Yes. CPaaS allows for rapid growth, higher retention, and increased profits. It’s also a low cost and low risk solution.