Robocall Mitigation

Robocall Mitigation

To prevent the spread of illegal robocalls, telemarketer scams and caller ID spoofers, the FCC has enacted law requiring service providers to implement mechanisms to detect suspicious call patterns to protect their subscribers.

What is a robocall?

When you answer a phone call and you hear a recorded message instead of a live person, that’s a robocall. Certain types of robocalls are legal, such as appointment reminders from your doctor, debt collector calls, political calls and calls from charities.
Illegal robocalls are from scammers trying to sell you something, without your written permission to call you in this way. It’s very easy for telemarketers to make robocalls over the internet from anywhere in the world, faking their outbound caller ID name and/or number, in order to trick the callee that they are receiving a call from a legitimate business.
Illegal robocalls have caused people to lose trust in phone calls and have stopped answering phone calls.
Due to the 10s of billions of illegitimate robocalls that occur each year, the FCC has enacted the TRACED act, requiring that all communication service providers integrate the STIR/SHAKEN standards within their VoIP network. This ensures that all inbound and outbound calls to/from subscribers are authenticated and verified by every service provider, using their caller ID.
Supporting the TRACED Act, VoIP Innovations delivers a simple to integrate robocall mitigation solution to protect your subscribers on inbound phone calls.
Combining behavioral analytics, caller authentication and verification, our solution features:
  • Fraud Detection: Detection of high volume robocalling, spoofing and spam call activity
  • Subscriber Notification: Caller ID Name override to warn subscribers of suspicious calls
  • Call Blocking Support: Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019)
  • Business Number Verification: Register legitimate business numbers to prevent unintentional call blocking
  • Caller ID Name Service: Easy integration of Caller ID name lookup service, including robocall mitigation with override to include original caller ID even when call is determined fraudulent

Our service is part of our CNAM API, which makes it very easy and simple for service providers to implement their own robocall mitigation, without needing to switch VoIP providers. It is also available at no extra charge to customers using our existing CNAM services.