Robocall Mitigation

Help prevent the spread of illegal robocalls, telemarketer scams and caller ID spoofers with our next generation solution to protect your subscribers.

What is a Robocall?

When you answer a phone call and you hear a recorded message instead of a live person, that’s a robocall. Certain types of robocalls are legal, such as appointment reminders from your doctor, debt collector calls, political calls and calls from charities.

Illegal robocalls are from scammers trying to sell you something, without your written permission to call you in this way. It’s very easy for telemarketers to make robocalls over the internet from anywhere in the world, faking their outbound caller ID name and/or number, in order to trick the callee that they are receiving a call from a legitimate business.

People have lost trust  and stopped answering phone calls.

Due to the 10s of billions of illegitimate robocalls that occur each year, the FCC has enacted the TRACED act, which has introduced STIR/SHAKEN into the industry.This ensures that all inbound and outbound calls to/from subscribers are authenticated and verified by every service provider, using their caller ID.

How Can We Help You

VI Communication Services offers additional protection on top of STIR/SHAKEN with our own robocall mitigation service creating a strong front against call fraud.

Combining behavioral analytics, caller authentication and verification, our solution features:

Fraud Detection

Detection of high volume robocalling, spoofing and spam call activity

Business Number Verification

Register legitimate business numbers to prevent unintentional call blocking

Subscriber Notification

Caller ID Name override to warn subscribers of suspicious calls

Caller ID Name Service

Easy integration of Caller ID name lookup service, including robocall mitigation with override to include original caller ID even when call is determined fraudulent

Call Blocking Support

Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019)

Our service is part of our CNAM API, which makes it very easy and simple for service providers to implement their own robocall mitigation, without needing to switch VoIP providers. It is also available at no extra charge to customers using our existing CNAM services.